Our Guests

We are committed to meeting and exceeding the expectations of our guests through our unremitting dedication to every aspect of service.


Hotel Surabhi International is a place where the genuine care and comfort of our guests is our highest mission. We promise to provide the finest personal service and facilities for our guests with a warm, relaxed and superior ambience.


  • Guest is the most important factor in our business
  • They are not dependent on us, we are dependent on them
  • They are not an interruption to our work, They are the purpose of it
  • They are not an outsider to our business, They are part of it
  • We are not doing a favour to them by serving them
  • They are doing us a favour by giving us an opportunity to do so.


Instant guest satisfaction is the priority of each employee


  • We see an organisation which aims at leadership in the hospitality industry by understanding its guests; and designing and delivering products and services which enable it to exceed their expectations. We will always demonstrate care for our customers through anticipation of their needs, attention to detail, distinctive excellence, warmth and concern.
  • We see a lean and responsive organisation where decision making is encouraged at each level and which accepts change. An organisation that is committed and responsive to its guests and other stakeholders.
  • We see a multi-skilled workforce; which consists of team players who have pride of ownership in translating the organisation's vision into reality.
  • We see an organisation where people are nurtured through continuous learning and skill improvement; and are respected, heard and encouraged to do their best. Hotel Surabhi International is recognised as best practice for training and developing its people.
  • We see the world dotted with hotels of Hotel Surabhi International, in strategic commercial and resort locations.
  • We see user-friendly technology enhancing value for our customers and helping our personnel by making information more accessible.
  • We see an organisation which is conscious of its role in the community, supporting social needs and ensuring employment from within the local community.